Cisco Customer Success Manager (DTCSM)

The role of a Customer Success Manager is crucial to the business of services or subscription based products. Where the upfront investment is low, and the switching costs are negligible, having a focused resource to ensure that end customers achieve the promised benefits, increase use within their organization, and align your roadmap and product development to maximize the realized value, provides benefit to both organizations. Cisco’s CSM certification provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship.

This is an advanced level course which focuses on enabling students to develop their knowledge, skills, competencies and confidence to successfully fulfil the CuSM role. This will be attained through experiential learning using practical exercises using situations based upon real life use cases and case studies. In this course students get to try out and gain confidence in the fulfilment of core tasks in a safe environment using best practice tools and methodologies, enabling Learning by actions with interactive feedback from the facilitator and peers.