Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) (CIS05)

Describing the Cisco Collaboration Solutions Architecture

• Overview of Cisco Collaboration Solutions Architecture
• Collaboration Deployment Models
• Licensing
• High Availability
• Capacity Planning
• Security Requirements
• Using Certificates
• Disaster Recovery
• Dial Plan
• IP Network Protocols
• Configure IP Network Protocols
• Codecs
• References

Exploring Call Signaling over IP Networks

• IP Phone Initialization
• Single Site On-Cluster Calling
• Single Site On-Cluster Call Setup Troubleshooting
• Describe the Call Setup and Teardown Process
• Describe SIP Call Signaling for Call Setup and Teardown
• Configure and Troubleshoot Collaboration Endpoints
• Troubleshoot Calling Issues
• Compare the Call Control Protocols
• Describe DTMF Signaling over IP Networks
• References

Integrating Cisco Unified Communications Manager LDAP

• Overview of LDAP Integration in Cisco Unified Communications Manager
• LDAP Synchronization in Cisco Unified Communications Manager
• LDAP Authentication in Cisco Unified Communications Manager
• LDAP Attribute Mapping in Cisco Unified Communications Manager
• LDAP Considerations in Cisco Unified Communications Manager
• Access Control Groups in Cisco Unified Communications Manager
• Feature Group Templates in Cisco Unified Communications Manager
• Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
• References

Implementing Cisco Unified Communications Manager Provisioning Features

• Overview of Provisioning Options
• Deploy an IP Phone Through Auto and Manual Registration
• Self-Provisioning Prerequisites
• Self-Provisioning Components
• Self-Provisioning Authentication Modes
• Configure Self-Provisioning
• Batch-Provisioning Tools
• Configure Batch Provisioning
• References

Exploring Codecs

• Define Codecs
• Compare Audio Codecs
• Compare Video Codecs
• Evaluate the Effects of Encryption on Codecs
• Explore the Cisco VoIP Bandwidth Calculator
• Describing Call Admission Control
• Configure Regions and Locations
• References

Describing Dial Plans and Endpoint Addressing

• Dial Plan Overview
• Dial Plan Components and Their Functions
• Endpoint Addressing
• Overview of Cisco Unified Communications Manager Call Routing
• Cisco Unified Communications Manager Call-Routing Logic
• Address Methods and Digit Analysis
• Variable-Length Patterns, Overlapping Patterns, and Urgent Priority
• Implement Endpoint Addressing and Call Routing
• References

Implementing MGCP Gateways

• Overview of MGCP Gateways
• MGCP Gateway Implementation
• Path Selection in Cisco Unified Communications Manager
• Route Groups
• Route Lists and Route Patterns
• Digit Manipulation in Cisco Unified Communications Manager
• Implement PSTN Calling Using MGCP Gateways
• References

Implementing Voice Gateways

• Overview of Dial Peers
• Configure and Troubleshoot ISDN PRI
• Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
• Digit Manipulation Features on Cisco IOS Gateways
• Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
• Codec and DTMF-Relay Selection on Cisco IOS Gateways
• References

Implementing Path Control

• Calling Privileges Overview
• Partitions and CSSs
• Partition and CSS Considerations
• Time-of-Day Routing
• Client Matter Codes and Forced Authorization Codes
• Configure Calling Privileges
• References

Implementing Toll Fraud Prevention

• Toll Fraud Prevention Overview
• Cisco Unified Communications Manager CoS for Toll Fraud Prevention
• Implement Toll Fraud Prevention on Cisco Unified Communications Manager
• References

Implementing Globalized Call Routing

• Overview of Multisite Dial Plans
• Globalized Call Routing Overview
• Globalized Call Routing Number Formats
• Globalization of Localized Call Ingress
• Localization During Call Egress
• Implement Globalized Call Routing
• References

Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager

• Media Resources Overview in Cisco Unified Communications Manager
• Media Resource Selection and Access Control in Cisco Unified Communications Manager
• Describing the Annunciator Feature
• Describing Unicast and Multicast MOH Characteristics
• Audio and Video Conference Bridge Devices
• Audio and Video Conference Bridge Integration Options
• MTP and Transcoder Devices
• MTP and Transcoder Requirements
• References

Describing Cisco Instant Messaging and Presence

• Describe Cisco IM and Presence Features and Architecture
• Compare the Protocols XMPP and SIMPLE SIP
• Clustering
• Describe Cisco Unified Communications IM and Presence Components and Communication Flows
• References

Enabling Cisco Jabber

• Cisco Jabber Deployment Modes
• Cisco Jabber Operational Modes
• Deploy an On-Premise Cisco Jabber Client for Windows
• References

Configuring Cisco Unity Connection Integration

• Overview of Cisco Unity Connection Integration
• SIP Integration
• Typical Integration Mistakes
• Integration Considerations
• Configure the Integration Between Unity Connection and Cisco UCM
• Manage Unity Connection Users
• References

Configuring Cisco Unity Connection Call Handlers

• Call Handler Overview
• System Call Handler
• Caller Input
• Operator Call Handler
• Goodbye Call Handler
• Directory Handler
• Interview Handler
• References

Describing Collaboration Edge Architecture

• Describe Collaboration Edge (Expressway-C, -E)
• Describe Supported Services for B2B Collaboration
• Describe Prerequisites for Mobile and Remote Access
• Describe Service Discovery
• Explore Expressway Settings for MRA
• Describe Cisco Unified Border Element (CUBE)

Analyzing Quality Issues in Converged Networks

• Converged Networks
• Available Bandwidth
• Components of Network Delay
• End-to-End Delay Calculations
• Jitter
• Packet Loss

Defining QoS and QoS Models

• QoS Defined
• Network Traffic Identification
• Divide Network Traffic into Classes and Define Policies
• QoS Mechanisms
• QoS Models
• DSCP Encoding
• Expedited Forwarding and Assured Forwarding
• Class Selector

Implementing Classification and Marking

• Classification and Marking Overview
• Classification and Marking at the Network and Data Link Layers
• QoS Service Class
• Cisco Marking Recommendations
• QoS Markings in a SIP Call Flow
• MQC Classification and Marking Options
• Configure QoS

Configuring Classification and Marking on Cisco Catalyst Switches

• Campus Classification and Marking
• Overview of QoS Trust Boundaries
• Ingress QoS Models
• QoS Marking and Table Maps
• Internal DSCP
• References
• IPv6 Stateless Address Autoconfiguration Overview
• DHCPv6 Overview
• DHCPv6 Operation
• Stateless DHCPv6 Overview
• DHCPv6 Relay Agent
• Obtain IPv6 Addresses Dynamically
• Troubleshoot DHCP
• Troubleshoot IPv6 Address Assignment on Clients
• Troubleshoot DHCPv4 and DHCPv6 Issues

Introducing IPv6 First Hop Security

• Describe IPv6 Snooping
• Describe IPv6 ND Inspection
• Describe IPv6 RA Guard
• Describe DHCPv6 Guard
• Describe IPv6 Source Guard
• Describe IPv6 Destination Guard

Securing Cisco Routers

• Interpret an IPv4 ACL
• Implement an IPv4 ACL for Filtering
• Implement a Time-Based IPv4 ACL
• Interpret an IPv6 ACL
• Implement an IPv6 ACL for Filtering
• Troubleshoot Access Lists
• Troubleshoot IPv4 and IPv6 ACL Issues
• Describe Control Plane Security
• Describe Control Plane Policing
• CoPP Implementation Steps
• Describe uRPF
• uRPF Configuration Example
• Configure and Verify uRPF

Troubleshooting Infrastructure Security and Services

• Troubleshoot Network Management Protocol Issues: Lab 1
• Troubleshoot Network Management Protocol Issues: Lab 2
• AAA Overview
• AAA Configuration Using Local Database
• AAA Configuration Using a AAA Server
• Troubleshoot AAA
• SNMP
• Troubleshoot SNMP
• Syslog
• Network Management Protocols
• NetFlow
• Cisco Flexible NetFlow

Troubleshooting with DNA Center Assurance

• Need for DNA Assurance
• Cisco AI Network Analytics
• DNA Assurance Health Scores
• Using Path Trace for Troubleshooting
• Troubleshooting using DNA Assurance: Use Cases

Laboratori

• Using Certificates
• Configure IP Network Protocols
• Configure and Troubleshoot Collaboration Endpoints
• Troubleshoot Calling Issues
• Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
• Deploy an IP Phone Through Auto and Manual Registration
• Configure Self-Provisioning
• Configure Batch Provisioning
• Explore the Cisco VoIP Bandwidth Calculator
• Configure Regions and Locations
• Implement Endpoint Addressing and Call Routing
• Implement PSTN Calling Using MGCP Gateways
• Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
• Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
• Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
• Configure Calling Privileges
• Implement Toll Fraud Prevention on Cisco Unified Communications Manager (CUCM)
• Implement Globalized Call Routing
• Deploy an On-Premise Cisco Jabber Client for Windows
• Examine the Integration between Unity Connection and CUCM
• Manage Unity Connection Users
• Enterprise Application Integration (EAI): Configure QoS

• Students preparing to take the CCNP Collaboration certification
• Network administrators
• Network engineers
• Systems engineers

Si consiglia la partecipazione al Corso Cisco CCNA o avere se seguenti conoscenze:

• Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing
• Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)
• Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment

Al termine del corso i partecipanti saranno in grado di:

• Describe the Cisco Collaboration solutions architecture
• Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
• Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
• Implement Cisco Unified Communications Manager provisioning features
• Describe the different codecs and how they are used to transform analogue voice into digital streams
• Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
• Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
• Implement a Cisco gateway for PSTN access
• Configure calling privileges in Cisco Unified Communications Manager
• Implement toll fraud prevention
• Implement globalized call routing within a Cisco Unified Communications Manager cluster
• Implement and troubleshoot media resources in Cisco Unified Communications Manager
• Describe Cisco Instant Messaging and Presence, including call flows and protocols
• Describe and configure endpoints and commonly required features
• Configure and troubleshoot Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection call handlers
• Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
• Define QoS and its models
• Implement classification and marking
• Configure classification and marking options on Cisco Catalyst® switches